Refund policy
Returns
You can return an item within 2 days of delivery if it is new, unused and still sealed in its original packaging, in the condition you received it.
What we cannot accept
For hygiene and safety reasons we cannot take back any item that has been opened, used, or whose seal has been broken. We do not offer exchanges.
How to return
- Within 2 days of delivery, message us on WhatsApp at +961 76 673 954 or email info@samsfragrances.com with your order number and the item you want to return.
- We confirm the return and reply with instructions.
- Send the sealed item back by post to our shop: Saida souk, Saida Downtown, Al Awkaf Street, Saida, Lebanon.
The customer arranges and pays for the return shipping. We do not charge a restocking fee.
Refunds
Once we receive and check the returned item, we refund the item price within 10 days, using the same method we collected payment with (cash on delivery orders are refunded in cash or by transfer, as agreed with you). Delivery fees are not refunded.
Damaged or wrong item
If your order arrives damaged or incorrect, message us within 48 hours with a photo and we will replace it or refund you.
Cancelling an order
You can cancel your order yourself any time before it is shipped: sign in to your account, open Orders, choose the order and tap Cancel. You can also message us on WhatsApp. Once an order has been shipped it can no longer be cancelled.
